Customer service manager

Xoro is a leading digital gold bullion platform, committed to providing secure and innovative investment solutions to businesses and individuals globally. We are seeking a highly motivated and experienced Customer Service Manager to join our team in Madrid.

Responsibilities:

• Manage the day-to-day operations of the customer service team, ensuring a high level of customer satisfaction and timely resolution of customer queries.
• Develop and implement customer service policies and procedures to improve the overall customer experience.
• Build and maintain relationships with key customers, partners, and stakeholders.
• Monitor and analyze customer feedback to identify trends and opportunities for improvement.
• Collaborate with other departments, such as marketing and product development, to ensure a seamless customer journey.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer service management, preferably in the financial or investment industry.
• Excellent communication and interpersonal skills.
• Strong leadership and coaching abilities.
• Ability to analyze data and make data-driven decisions.
• Fluent in English and Spanish.

If you are a customer service expert with a passion for providing excellent customer experiences, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic and innovative team.